HELP CENTER
Frequently Asked Questions
Quick answers about shopping with Regalori, shipping, returns, and getting support.
Looking for a specific topic? Browse the answers below. For complete terms, please refer to our Shipping Policy, Returns & Refunds Policy, and Terms & Conditions.
Shopping & payments
Placing an order and understanding your total
All prices at Regalori are displayed in US dollars (USD). Any shipping fees and applicable taxes we collect are displayed before you confirm your order.
You can use the payment methods actually offered on the checkout page. Available methods may vary depending on the payment provider and checkout configuration.
Contact us as soon as possible at support@regalori.com. If the order has not been dispatched and fulfillment can still be stopped, we can cancel it and refund your payment. After dispatch, our Returns & Refunds Policy will usually apply.
Shipping & delivery
Where we ship, delivery estimates, and order tracking
At launch, Regalori serves customers in the United States only. We may expand to other countries in the future.
We source products through independent third-party suppliers. Depending on the item, orders may ship directly from a supplier or warehouse outside the United States, including China. The shipping origin can vary by product.
Shipping methods, fees, and delivery estimates depend on the product and destination. Check the product information and the available options at checkout before placing an order. We do not add extra shipping charges after your order is placed.
No, unless an eligible order explicitly includes a delivery guarantee. Delivery estimates can be affected by the carrier, customs processing, and other transportation conditions. See our Shipping Policy for details.
When tracking details are made available by the carrier or fulfillment partner, we share them with you. It may take a little time for tracking updates to appear after dispatch.
Yes. Products may be shipped from different suppliers or warehouses. A single order can arrive in multiple packages and on different dates.
No. Regalori is an online-only store and does not offer in-store pickup.
Returns & refunds
Eligibility, return shipping, and refunds
Yes, for eligible products. You can request a return within 30 calendar days after delivery. For a change-of-mind return, the item generally must be unused and in its original condition, with accessories and original packaging when reasonably possible.
For a normal change-of-mind return, you normally pay the return shipping cost unless Regalori provides a prepaid label. If an item is defective, damaged, or incorrect, we cover reasonable authorized return shipping costs or provide a prepaid label when a physical return is needed.
Please contact support@regalori.com as soon as reasonably possible, ideally within seven days after delivery. Include your order number and photos if available. We will review the issue and arrange an appropriate resolution, such as a replacement or refund. This suggested reporting period does not remove your legal rights.
Contact us before sending anything back. We will give you the correct return instructions and destination, which can vary by supplier and may be outside the United States. Please do not return an item to the address shown on the original shipping label without our authorization.
Some opened or used goods may not qualify for change-of-mind returns for hygiene, safety, or similar reasons, including certain personal-care items, consumables, custom-made products, and hazardous products. Product-specific exclusions should be disclosed before purchase. Your rights for faulty or incorrect goods are not affected.
Approved refunds are issued to the original payment method. We aim to process them within 10 business days after a return is received and approved, or after a refund without return is approved. Your bank or payment provider may take additional time to show the credit. Read our Returns & Refunds Policy for details.
Support & privacy
Help with an order or your information
Email us with your order number so we can check the available tracking and delivery information. If your order cannot ship within the stated timeframe, we will provide the required notification and options. For confirmed lost or undelivered orders that require a refund, we will arrange an appropriate resolution at no additional cost.
For questions about a product, your order, shipping, or a return, email support@regalori.com or visit our Contact Us page. Please include your order number for order-related requests.
We use the information needed to process orders, arrange fulfillment, maintain the store, and assist with customer support. Read our Privacy Policy to learn about the information we collect, sharing with service providers, and your privacy choices.
