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Returns & Refunds Policy
Information about return eligibility, refund requests, and what to do if something goes wrong with your order.
At a glance
30-day return window: Request a return within 30 calendar days after your order is delivered.
Changed your mind? Eligible items may be returned, with return shipping normally paid by the customer.
Damaged, defective, or incorrect item? We will work to resolve it at no return-shipping cost to you.
Refunds: Approved refunds are sent to the original payment method.
1. Return window and eligibility
You may request a return within 30 calendar days of delivery for eligible products. For a change-of-mind return, the item must be unused, in its original condition, and returned with its accessories and original packaging whenever reasonably possible.
Contact us before shipping anything back. We will review the request and provide return instructions, including the destination and any applicable shipping costs. Please send an authorized return within the deadline stated in those instructions.
2. How to request a return
Write to support@regalori.com and include your order number, the item you want to return, and the reason for the request. If your item is damaged, defective, or incorrect, please include clear photographs when possible; these help us resolve the issue faster.
Do not ship an item to the sender address printed on the package or to a supplier without receiving return instructions from Regalori. The return destination may vary by product and could be outside the United States. We will give you the relevant information before you are asked to send the item.
3. Change-of-mind returns
If you no longer want an eligible item, you can request a return within the 30-day window. You are normally responsible for the return shipping cost unless we specifically provide you with a prepaid return label. Depending on the return destination, return postage may be international.
There is no restocking fee. Original outbound shipping charges are generally not refundable for change-of-mind returns, except where required by applicable law. Please consider the cost of returning a low-value item before deciding to send it back.
4. Damaged, defective, or incorrect items
If you receive a damaged, defective, materially misdescribed, or incorrect item, contact us as soon as reasonably possible, ideally within 7 days after delivery. This helps us document the issue but does not remove rights you may have under applicable law.
After reviewing the details, we will arrange an appropriate resolution, such as a replacement or refund. If a physical return is needed because of our error or a product defect, Regalori will cover reasonable authorized return shipping costs or provide a prepaid label. Please do not purchase return postage on our behalf without first agreeing on the method with us.
5. Missing or undelivered orders
If your order has not arrived, contact us with your order number. We will check the available tracking and delivery information and work with the carrier or fulfillment partner as appropriate.
If an order is confirmed lost, cannot be fulfilled, or is not delivered under circumstances requiring a refund, we will provide the appropriate refund or other resolution at no additional cost to you. Cancellation rights and refunds for shipping delays are also explained in our Shipping Policy.
6. Items that may not be returned for a change of mind
For health, hygiene, safety, or resale reasons, some items may not qualify for a change-of-mind return after opening or use. Examples include opened personal-care or beauty products, unsealed consumables, perishable goods, custom-made items, and certain hazardous products. Any product-specific restrictions should be shown before purchase.
These restrictions do not remove remedies for defective, damaged, incorrect, or otherwise nonconforming goods where applicable law provides them.
7. Order cancellations
If you want to cancel an order, contact us as soon as possible. If the order has not yet been dispatched and we can stop its fulfillment, we will cancel it and refund the amount paid. Once an order has shipped, cancellation may no longer be possible; the applicable return process will then apply.
If Regalori cannot ship your order within the promised timeframe or the applicable default shipment period, we will follow the notification, cancellation, and refund rules explained in our Shipping Policy.
8. Refund processing
Once your return is received and approved, or a refund without a return is approved, we aim to issue the refund to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the credit.
For a change-of-mind return, an approved refund normally covers the returned item price, subject to the conditions described above. For issues caused by defective, damaged, or incorrect goods, any refund will include applicable shipping charges where required by the resolution or law.
If a refund does not appear after the expected processing period, please contact us with your order number.
Need help with a return?
Email support@regalori.com or visit our Contact Us page. This policy does not limit any non-waivable rights you have under applicable consumer protection laws.
Last updated: October 23, 2026.
